Frequently Asked Question

How do I use FAX Mobility?
Simply use our easy web interface to write a text, attach a file, add the recipient and click send...You can also use your email program.

How do you bill the Faxes that I send?
Each sent faxes is billed at fixed price, wherever you sent it. Only delivered message will be charged. Please check our public website to see pricing details.

Can I send faxes from my email program?
Yes, you can send and receive faxes from your existing email account.

Can I use this service as a printer?
Yes, you can print your urgent documents to the nearest available fax machine.

Which type of document can I send?
Mainly: PDF, Word,Excell Powerpoint, Web pages, Pictures and text
Any type of usual documents with the following extensions:
.doc, .xls, .xlw, .pps, .ppt, .rtf, .pdf .tif, .pcx ,.png, .gif, .bmp, .jpg, .dib, .dcx, .html, .htm

Do I need to connect with mobilityPASS to use it?
No, you can send messages with any Internet connection, from your email program or from your member area.

Do I get a detailed confirmation for my fax?
Yes. For each fax you will receive by email a detailed receipt showing the exact duration of the fax, the number of pages and if the recipient successfully received the fax.

Do you provide phone Assistance ?
Yes, for high neccessity service such as email and Internet connection we provide a 24/7/365 phone support.

Do you provide Support ?
Yes, we provide support for all our services. You can request support at anytime (24/7/365) in 3 languages (English, spanish, french) from your members area. We provide as well detailed support information with all our services. Our response average time is 2 hours.